Laura and Scott Robertson

Our Process

More than 100 online 5-star Client Reviews

Named Best Law Firm and Best Attorney many times in Coastal Style and The Metropolitan magazines.

Our experienced attorneys and staff know that life after a motor vehicle accident with injuries is stressful. As an injured person, you are talking to your insurance company (perhaps several times a day), figuring out how to get your car fixed or if it even can be fixed, and worrying about missing time from work. And you are doing all of this while you are injured, in pain, and trying to get medical care.

We believe that a good lawyer will do more than seek a fair settlement. As your lawyers, we provide support for you as you experience this traumatic event. If you are dealing with a serious personal injury, or if your loved one died in a fatal accident, we can help you get through this crisis. We guide the process the entire way: from handling all the paperwork, insurance company communications, coordinating health insurance coverage with those benefits that may exist under the Personal Injury Protection (PIP) and MedPay provisions of your policies, obtaining, organizing, and analyzing all medical reports, and presenting the case to the insurance company in a format that this likely to achieve the best possible result under the law. We deal with the paperwork and insurance issues so that you can focus on your medical recovery.

We understand the special issues that arise in cases with very serious injuries, including:

  • Amputation/loss of limb
  • Back injury
  • Brain injury
  • Paralysis
  • Paraplegia
  • Quadriplegia
  • Shoulder injury
  • Spinal cord injury
  • Traumatic brain injury (TBI)

We handle all personal injury claims on a contingent fee basis. There is no charge for legal services unless we are successful in obtaining a monetary recovery for you. When your case is resolved, whether, by settlement or court verdict, our law firm is paid a percentage of the gross recovery amount.

Common Client Questions

  1. The accident was not my fault! Why am I being told that my insurance company should pay medical bills?
  2. The at-fault driver’s insurance carrier is not paying my medical bills, and they are going to collections! What can I do?
  3. They want me to fill out and sign forms. Should I do that?
  4. Should I give the insurance company a recorded statement?
  5. I just want the insurance companies to stop calling me! (or perhaps more frequently: “I can’t get the adjuster to return my phone call!”)

Concerning car repairs or total loss:

  1. The other insurance company has told me that they won’t give me a rental or fix my car because they have not been able to interview the other driver. What do I do?
  2. The insurance company is cutting off my rental. What can be done?
  3. My car was totaled. What are my rights?

Concerning medical care:

  1. I’m being told that my health insurance won’t pay for my accident-related medical care—is this true?
  2. My family doctor says that he won’t treat patients for injuries sustained in car accidents. What do I do now?
  3. I can’t get in to see the doctor until 10 (or more) days from now. I’m in pain. What do I do?
  4. I received a letter from my health insurance carrier telling me that I need to pay them back. What do I do?
  5. Do I need a referral from my family doctor to get medical treatment?
  6. Is making an appointment with my family doctor the best first step?
  7. Liability insurance, PIP insurance, health insurance, underinsured motorist coverage—how does it all fit together?

Concerning settlement:

  1. I assumed the insurance company would treat me fairly. Boy, was I wrong! How will you make sure I am treated fairly?
  2. How do I know if a settlement offer is fair?
  3. When can I settle my case?
  4. What about future medical expenses?
  5. I had a prior injury or I have a preexisting condition. How will that affect my case?

Selecting a Medical Professional

Are certain doctors and physical therapists better for treating injuries for auto accidents?

In our opinion, yes. While injuries arising from accidents vary significantly, there are some injuries I see over and over again. Over our many years of experience, we have formed opinions as to the quality of care provided by some local doctors and therapists. While we don’t dictate who our clients see, we are glad to provide an opinion on the quality of care issues to our clients.

Should I hire a lawyer for my car accident insurance claim?

If you are injured in a car or truck accident, it is usually in your best interest to hire a well-qualified lawyer to represent you. With the right attorney, you are likely to achieve a much better settlement or recovery, with a lot less stress, hassle, and disruption with your life. Consider the following and call us at 410-749-9111 for a free consultation.

An experienced lawyer will usually get you a much larger settlement.

There are several reasons that an experienced lawyer can get you a better settlement for your car or truck accident case, even after attorney’s fees are deducted.

First, an experienced lawyer who focuses on car accident injury claims knows how to document and submit a well-organized and comprehensive package to the insurance adjuster covering every aspect of the claim—from medical expenses, lost wages, and other economic damages, to the non-economic aspects of the case: pain and suffering, inconvenience, loss of consortium, any projected permanency of the injury, scarring, etc.

It is important to submit such a “demand package” in a format that is clear, organized, and easy for the adjuster to understand. If you do not have a good attorney, many of the potential aspects of the claim go overlooked, and if they are overlooked by you or your attorney, they will certainly not be considered by the insurance adjuster.

(Note: It is important to hire the right attorney. A now-deceased attorney used to send me cases that she could not settle for a fair amount. Her files were a mess, unorganized, and were always missing a lot of information. It would usually take us a month or two to completely start over the documentation process, but once we completely resubmitted the demand package to the adjuster, we usually got the case settled at double or triple the offer that was made to the other attorney).

Second, a good attorney can guide you on your medical care and treatment. Which doctors are good and treating—and documenting—a particular injury? More importantly, which are not? It is often important to get a narrative summary report from a treating doctor, and frankly, some doctors can be uncooperative or just consider themselves too busy to write such a report. Insurance claims are largely based upon thorough documentation. How much physical therapy will an insurance company believe to be excessive? What documentation is necessary so they will not balk at a particular course of treatment? These and many other questions can be answered by a good experienced personal injury attorney.

Third, a good attorney can avoid an unexpected denial of your claim. There are many mistakes that can be made, any of which can result in a denial of the claim. A good lawyer knows how to avoid these pitfalls.

Fourth, a good attorney knows the methods used by insurance companies to minimize claims and avoids or overcomes them. I have over 20 years of experience handling car accident claims. I represented insurance companies for the first 10 of those years. I’ve seen it all and know how to avoid the insurance companies’ unfair methods for minimizing claims.

Finally, a good attorney has a reputation of not just “throwing in the towel” and accepting a settlement offer just because an insurance adjuster says it is the best offer that will be made. At Robertson & Robertson, we have the reputation of taking a lot of cases to trial if we cannot get a good settlement for our clients—and the insurance adjusters know it. Because we only focus on accident cases, we deal with many of the same adjusters time and time again. These adjusters know that they better make a fair offer, or they are going to be defending a lawsuit. If you are unrepresented or represented by a lawyer who has a reputation of taking whatever is offered, you are unlikely to get a good settlement.

Equally important, a good accident attorney makes the difficult claims process much more tolerable.

If you have been injured in an accident, you undoubtedly have started to feel the stress of the disruption in your life, which is compounded by having to deal with multiple insurance adjusters and trying to get medical care. Who pays for what? What should I do next? Should I give a recorded statement or fill out a document from an insurance adjuster? Who really has my best interest in mind?

Take a deep breath. We are here to help. Our office handles nothing but car, truck, motorcycle, and pedestrian accident cases. Not only do we “know our stuff,” but we are not distracted by handling criminal law, divorce, or any other type of cases. We are dedicated to helping our clients who were injured in accidents. And as a former insurance company attorney, I know how insurance companies operate and the methods they use to deny or minimize injury claims. Through excellent claims handling and proactively avoiding mistakes, we are usually able to achieve an excellent settlement for our clients without the necessity of a lawsuit, and throughout the process, we are dedicated to minimizing the disruption in your life.

We are great communicators and are always available for our clients. A live staff member answers our phone during business hours. Phone messages are returned very promptly. In addition, we welcome our clients to stop in the office—with or without an appointment. Our office is designed and organized to be helpful, responsive, and efficient for our clients. We believe this level of service sets us apart from the vast majority of law firms.

What Sets Us apart

Our Commitment to Our Clients

Being injured in an accident is extremely stressful. Most individuals find that dealing with the insurance adjusters, coordinating insurance coverage issues, choosing appropriate medical providers, and worrying about car repairs or replacement all greatly exacerbate an already stressful situation.

Our experienced legal team works diligently so that our clients can focus on what matters most—their medical recovery.

We work hard to ensure not only the best possible end result for each client—we proactively advocate from the moment we take on the case.

We demand that our clients are treated fairly. And we care.

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Janay L.

Robertson and Robertson made me feel safe after my accident. Excellent advice and friendly staff. Vera is amazing and great to work with.

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Josh L.

When I was looking for an accident attorney the first place I came to was Google reviews and I'm so glad I did! I've had such a pleasant experience working with Robertson and Robertson. Mr. Scott Robertson is a very professional attorney and his staff who bring the meaning of high quality to the table. If you want someone who is going to fight for you, look no further.

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Kaye J.

Scott and Laura are more than just attorneys advocating on your behalf. From the moment you meet them their professional expertise is ever present, and their advocacy is beyond impressive. Their ability to see you as more than just a case is the gift in their practice.

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Melane B.

Robertson and Robertson are the most caring, knowledgeable and helpful group that I have ever had the pleasure of doing business with. They made what could have been a stressful traumatic situation a smooth process. They handled every aspect of my case so that I could heal and return to a normal life. Their office staff is above and beyond professional and courteous. Vera made sure I always understood the process and that any questions I had were answered in full. They are the best in the entire area.

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Wynnette C.

Mr. Robertson and his associates helped me navigate through this experience. I had a devastating accident in December 2017. The accident not only caused me physical damage but also financial damage. Robertson & Robertson helped me recoup my losses so that I could regain the quality of life I had before the accident. They kept me informed every step of the way and whenever I called them, I received a prompt response. I highly recommend the law firm of Robertson & Robertson!

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Aurora W.

I absolutely loved them! They went above and beyond in every aspect possible to make me feel safe, secure, and reassured! They did everything I asked and more! They really made me feel a part of the team without the stress and hassle! I would recommend them to anyone and everyone who asked!

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Brittany M.

Scott and his staff are amazing! They really helped me through a rough personal injury case and were nothing short of professional throughout the entire process. Great communication and they really take good care of their clients! I highly recommend Robertson & Robertson to anyone!

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Ron D.

Our experience with Scott and his team was very professional at every step. Scott’s team made you feel very comfortable, walked you through the process, and understood our concerns and time constraints. They were able to act appropriately in a timely fashion that concluded with an extremely successful outcome. We would highly recommend this team for your legal needs.

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Robin N.

I personally recommend Scott Robertson's office to anyone in need of an attorney. I work with him on a professional level from a medical facility and have seen firsthand how his office is run. His level of professionalism sets the precedence for many. The highest compliment you can give is the gift of a referral, and I have referred family members and friends in need of an attorney to this office. At his office you will not be "just a number, " but his office will actually know who you are by name. You do not give them your "case number" as so many attorneys require, but they actually know YOU. The office staff is also friendly, knowledgeable, courteous...just wonderful. This office absolutely is an asset to our community!

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Eric T.

Not always the way you want to meet great people, but that's exactly what happened. The team here went above and beyond my expectations. From handling the case as professionally and personally as possible to remaining in contact the entire process, I had peace of mind that everything was handled. I will be sure to refer your business to anyone I hear in need.

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Angela R.

From the moment we walked into their office to the regretful (that our wonderful meetings together were over) last goodbye we experienced nothing but sincere and continued compassion and caring. Mr. Robertson made us feel that he had all the bases covered, and he did! He was always available to answer any concerns or questions and, in the end, far exceeded our greatest expectations. He turned an unfortunate event around. We would recommend he and his office family to anyone that is looking for the best attorney on the shore!

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William G.

I am tremendously thankful for the sheer level of expertise and professionalism that I've witnessed from Robertson & Robertson. Scott and his associates put my wife and me at ease from the very beginning, and they were always very generous in sharing their insight and experience. They patiently walked us through the process, were always available to answer our questions, and gave us guidance every step of the way. I am thoroughly impressed by Mr. Robertson and the exquisite service of his company and, thanks to all of their hard work, we've been blessed with the best possible outcome we could have ever hoped for. 10 stars out of 5! I've told all my family and friends and I would definitely recommend this law firm to anyone looking for the best personal injury attorney!

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Ashley C.

With any situation I would highly recommend this law office! they are very nice, they always answer the phone when I call and answer any questions I have right then, they don’t leave you in the dark as some offices will, they are great!

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Josiah

This law firm is the best in the business. Mr. Robertson and Ms. Vera were a pleasure to work with. I highly recommend this law firm based on their expertise, customer service and prior track record. Thanks to Mr. Robertson and his staff for a successful outcome.

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Robert B.

This is one of the best law firms around and so organized, thorough, friendly, understanding, and loyal to their clients. I was in a severe car accident that almost ended my life. They took good care of everything while I was trying to heal from being in a critical condition state. I guarantee that if anyone chooses J Scott Robertson and Robertson & Robertson law firm they will be satisfied because I was. Through all this we became friends and he told me if I ever need anything don’t hesitate to call him. Thank you for your support the 3 years I dealt with you for the life changing accident I went through and the way you treated me!

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Sherry B.

After being in a car accident, things just got too overwhelming for me to keep dealing with on my own. The constant phone calls, questions, and having to keep repeating myself over and over again with adjusters and insurance companies got to be way too much! A friend recommended Robertson & Robertson and it was the best thing I ever did! One meeting with Scott and Vera and everything was smooth sailing. They handled everything!! So welcoming. So easy to talk to. So comforting. I have never been through anything like this before, and they made this entire process so easy. Scott kept in constant touch every step of the way to keep me updated and fully aware of what was going on. I highly recommend Scott and his staff. I pray I will never need a lawyer again for myself or my family due to a car accident, however if I do, I feel comfort in knowing I have one that I can count on.

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David G

Scott, Laura and the entire staff at Robertson and Robertson have helped several of our clients out when they are dealing with a difficult claim. If you are involved in a serious accident, Robertson and Robertson are the attorneys that you want working for you!

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Cheri D.

I went to Robertson & Robertson after being in a head on collision. My sister and I had multiple serious injuries. The medical bills were piling up and the insurance companies were very confusing. Scott, Vera & David did an amazing job! They were very compassionate and professional. We were kept informed of everything along the way. We received a much larger settlement than we expected. I highly recommend the friendly experts at Robertson & Robertson.

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